We process orders within 1-2 business days. Standard shipping takes 5-7 days, and express shipping arrives in 2-3 days. Orders over $50 ship free, while others have a $5.99 fee. International shipping is available. Returns are accepted within 30 days if items are unused and in original packaging. Contact support@volkovstore.com to start a return. Refunds/exchanges are processed within 5-7 days. Used, damaged, or personalized items cannot be returned. For any questions, reach out to support@volkovstore.com.